🇨🇦 Canadian Support Team - Email Support Only

Contact Our Support Team

Get personalized help from our Canadian experts via email. We're here to help you succeed with 10-minute aerial advertising shows.

Email Support

Our primary support channel

contact@droneadhub.com

Response within 24 hours

Support Hours

Email monitoring schedule

Monday-Friday: 9AM-6PM EST

Saturday: 10AM-2PM EST

Emails answered next business day outside hours

📧 Email Support

For all support inquiries, please email us at contact@droneadhub.com. Our team will respond within 24 hours during business hours.

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours.

All correspondence will be sent to this email address

📋 For Faster Support:

  • Include your account email if you have one
  • For slot booking issues: mention event name, date, and tier (Anchor/Gold/Silver/Bronze)
  • For payment issues: include transaction ID or booking reference
  • For private events: specify event type, location, and desired date
  • Describe the steps that led to the issue
  • Mention your browser and operating system for technical issues

By submitting this form, you agree to our Privacy Policy and Terms of Service

Response Times & Availability

Business Hours

Monday - Friday:9:00 AM - 6:00 PM EST
Saturday:10:00 AM - 2:00 PM EST
Sunday:Closed

Emails received outside business hours will be answered on the next business day.

Expected Response Times

Critical: Within 4 hours (business hours)
High: Within 8 hours (business hours)
Medium: Within 24 hours
Low: Within 48 hours

Urgent payment or booking issues marked as Critical will be prioritized.

Our Team & Location

DroneAdHub Support Team

Our dedicated Canadian support team understands the unique needs of businesses and drone operators navigating the 10-minute aerial advertising model across all provinces.

We serve customers from coast to coast - from Vancouver to Halifax and everywhere in between.

Email: contact@droneadhub.com

Expertise Areas

• 10-minute show tiered slot system (Anchor, Gold, Silver, Bronze)
• Transport Canada drone regulations & seasonal constraints
• Provincial business compliance
• Event coordination across Canada (30+ day lead time)
• Payment processing and 20% platform fee structure
• Private event hire matching & coordination
• Technical platform support
• PIPEDA privacy compliance for family milestones
• Aerial advertising best practices

Getting Started

New to 10-minute shows? Start here

View Tutorials

Compliance Help

Transport Canada requirements

Learn More

We're Here to Help You Succeed

Our Canadian support team is committed to helping you achieve your aerial advertising goals with our 10-minute tiered slot system.

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